Shipping & Returns
Shipping and Returns at Éleva: Your Peace of Mind is Our Priority
At Éleva, we know that waiting for your 3-in-1 Dog Bottle can be exciting. That's why we are committed to getting it to you as quickly and safely as possible, so your adventures don't have to wait.
Shipping
- Estimated Delivery Time: Once you confirm your order, your 3-in-1 Dog Bottle will be processed within 24/48 hours and shipped within an estimated delivery time of 4 to 8 business days. We work diligently with our logistics partners to ensure efficient delivery.
- Order Tracking: So you always know where your order is, we will provide you with a tracking number as soon as it is shipped. You can track every step of its journey to your door.
- Shipping Cost: Good news! Shipping is FREE (FOR SPAIN ONLY) for all orders of the 3-in-1 Dog Bottle. We want your shopping experience to be as convenient as possible. Minimum charges will apply to the rest of the world so they can enjoy it too.
Returns and Satisfaction Guarantee
Your happiness and your dog's happiness are the most important things to us. We want you to love the 3-in-1 Dog Bottle and for it to become your inseparable companion.
- 30-Day Satisfaction Guarantee: You have 30 days from the receipt of your bottle to try it out worry-free. If for any reason it does not meet your expectations, you can return it no questions asked. We want you to feel 100% confident with your purchase.
- Simple Return Process: To initiate a return, simply contact our support team at hola.eleva@zohomail.eu. We will guide you step by step to make the process quick and hassle-free.
- Free Returns: Yes, you read that right. Returns are completely free. We cover the return shipping costs, because your satisfaction is our priority.
